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Terms of use of the Discount Floor Heating website

The Discount Floor Heating website is subject to the following terms and conditions which are deemed as being accepted by anyone viewing and/or using the web site.

Terms & Conditions

About Us
Our Contact details:
Discount Floor Heating Ltd
P.O. Box 6893,
Basingstoke,
RG24 4SQ
Tel: 0845 658 1511 Fax: 08716613557 email: sales@discountfloorheating.co.uk
Registered England & Wales: Reg.No. 5303068
VAT: Reg.No. 850746810

Making A Purchase
Orders can be made via online shop, email, fax, telephone or in writing.

We accept all major credit/debit card payments as well as cheques(allow 3 days extra to clear).

Items charged at the point of ordering and payment will be confirmed by email if address provided.

Orders for goods must refer to the Discount Floor Heating Ltd Conditions of Sale terms, available on request from Discount Floor Heating Ltd.

Delivery Schedule
Delivery will normally be within 3 working days (add a further 3 days when paying by cheque). For specific orders on goods to be manufactured, delivery dates will be arranged within the contract. Delivery dates are estimates only. You will be informed if there are to be any delays but we will endeavour to adhere to delivery dates. Delivery charges shown apply to mainland UK only.

Delivery Conditions
All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. The driver will leave notification of attempted delivery and will attempt to redeliver the next working day. If still unable to deliver the courier will keep goods in nearest depot for 5 days and it is then the recipient's responsibility to contact the courier to arrange delivery or collection. If the goods have not been collected or re delivered within the 5 day period they will be deemed as a 'Failed Delivery'

Failed Delivery
Failed Delivery goods will be returned to Discount Floor Heating Ltd at a cost of 10 plus VAT which will be passed on to the customer when delivery is finally made.

Back Orders
If your item is not in stock, we will back order for you.

Tax Charges
For orders made from the UK and EU countries 17.5% VAT is added. All other orders are VAT free and you should inform us of your tax free status when ordering

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our internal system. Credit card numbers are not held in clear text on any web site.

Guarantee
Flexel element and cable products carry a 10 year guarantee providing all sales and installation instructions are adhered to.
Thermostats usually carry a 1 year manufacturers warranty.

Privacy Policy
Discount Floor Heating Ltd do not disclose buyers' information to third parties. All information received is protected under the Data Protection Act 1984.

Returns Policy
Items will be refunded or returned if they are found to be faulty or defective. None faulty items returned will only be refunded if in a re-saleable condition, less any carriage costs when supplying the goods.

Price Promise
If within 7 days of purchase you find the same(like for like) product in stock on the UK mainland, boxed, brand new,UK sourced and supplied via an official UK supplier, we will match their price (excluding delivery). Point us to the website (or provide us with the written details of where and when you saw the underfloor heating product and we will offer a no quibble refund of the difference.
This refund only applies once within the 7 days. Please note: in the event that our competitors do not have telephone contact details or prices shown on their website to verify the price match; then we would require you to obtain written confirmation on that companies stationary.

Website usage

  1. The Discount Floor Heating website is provided as a free service for any consumer to view and use.

  2. Use of it is entirely at the user's discretion and Discount Floor Heating do not give any warranty as to the accuracy, completeness and/or reliability of any content of the website.

  3. Discount Floor Heating does not necessarily have a relationship, commercial or otherwise, with sites which are linked to from Discount Floor Heating.

  4. It is the users responsibility to verify the accuracy of any information obtained from Discount Floor Heating before relying on it.

  5. In no circumstances shall Discount Floor Heating or any of its employees be liable for any loss or damage suffered as a result of any use of the Discount Floor Heating website.

  6. Discount Floor Heating reserve the right to alter any information on this website at any time.

Any questions regarding our terms and conditions, please contact Discount Floor Heating.

Terms & Conditions